PRIVACY POLICY
Welcome to tramespace.shop (hereinafter referred to as "this website"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using this website.
1. Company Information
Company Name: Charlotte Hunt
Email: Charlotte.hunt@tramespace.shop
Phone: 2107627417
Address: 538 Burleson St, San Antonio, TX, 78202
2. Information We Collect
When you visit this website, register an account, place an order, or contact us, we may collect the following information:
Personal Information
Name
Email Address
Phone Number
Shipping and Billing Address
Payment Information (Payment information is processed by a secure third-party payment service provider; we do not store complete bank card information)
Automatically Collected Information
IP Address
Browser Type and Version
Device Information
Access Time and Browsing History
Information Collected by Cookies and Similar Tracking Technologies
3. Purpose of Using Information
We collect your information primarily for:
Processing and managing orders
Arranging product delivery
Providing customer support services
Sending order status update notifications
Improving website functionality and user experience
Preventing fraud and maintaining website security
Complying with applicable laws and regulations
4. Use of Cookies
This website uses cookies and similar technologies to:
Remember your preferences
Improve website performance
Analyze website traffic
Provide a personalized shopping experience
You can manage or disable cookies through your browser settings, but some website functions may be affected as a result.
5. Information Sharing and Disclosure
We will not sell, rent, or trade your personal information. We will only share your information in the following circumstances:
To cooperate with logistics and delivery service providers to complete order delivery;
To complete payment processing with payment service providers;
When required by law or by government agencies;
To protect the legitimate rights and interests of this website, users, or the public.
6. Data Security
We take reasonable technical and administrative measures to protect your personal information, including:
SSL encrypted transmission technology;
Restricted access control;
Regular security checks and monitoring;
Secure data storage measures.
While we strive to protect your information, internet transmission cannot be guaranteed to be absolutely secure.
7. Your Rights
Under applicable law, you may have the following rights:
Access your personal information;
Correct inaccurate information;
Delete your personal information;
Restrict or object to certain data processing activities;
Request a copy of your data. To exercise the above rights, please contact us using the contact information provided in this policy.
8. Order Processing and Shipping Policy
Order Processing Time
All orders will be processed on the same day they are placed.
Shipping Location
All items are shipped from the following US address:
538 Burleson St, San Antonio, TX, 78202
Shipping Time
Estimated shipping time after order shipment is 2 business days.
9. Returns and Refunds Policy
Return Period
Customers may request a return within 30 days of receiving the item.
Refund Processing Time
After verification that the return meets the requirements, the refund will be returned to the original payment account within 3 business days. The exact arrival time may vary depending on the processing speed of the bank or payment institution.
10. Clearance Sale Notes
Due to ongoing operating losses, the merchant has decided to conduct a clearance sale at a loss.
Some home décor products are being sold below cost; stock is limited and available while supplies last. Clearance items are still subject to this website's standard return and refund policy.
11. Children's Privacy
This website does not provide services to children under the age of 16, nor does it knowingly collect personal information from children under the age of 16. If any such information is found to have been collected, we will delete it promptly.
12. Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time. The updated policy will be posted on this page and will take effect from the date of posting.
13. Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact us using the following methods:
Email: charlotte.hunt@tramespace.shop
Phone: 2107627417 By using tramespace.shop, you indicate that you have read, understood, and agreed to the contents of this Privacy Policy.